As with a bespoke suit or any other product tailored for YOU, we do NOT accept refunds. Our designs are created for each individual specifically, and it would be against our ethos to sell YOUR design to someone else!

At PRISMA, we promote responsible sourcing and acquasition for all our goods. Our ethos and identity is one which promotes fairness and integrity and all our actions are in pursuance of this standard.

We are here to serve you. Please ask us any question or tell us about any request you may have; however small it may be. We want to give you confidence and assurance in the service and quality we provide. We are your paintbrush, and are here to bring your design to life!

Yes. Before you submit your chosen design, we will ask you regarding whom should be named as the proprietary owner within the Record of Provenance.

We are very confident in the quality we provide. And if our quality ever fell short of the standards we expect of ourselves and the standards YOU deserve; there are laws which protect you.

For example in the UK you have the Consumer Rights Act 2015. This overrides any single company rule about refunds or returns or quality compromises. If the product you receive is not:

• As described; or

• Fit for purpose; or

• Of Satisfactory Quality; then

You are entitled to a refund BY LAW. If you are an EU customer; The Sale Of Goods Directive is there to protect your rights. For peace of mind and assurance; always be aware of your rights as a consumer!